This Privacy Policy explains how Eightport Network Solutions Pty Ltd ([Insert ABN]) (“Eightport”, “we”, “us”) handles personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other laws that apply to us.
Information we collect
- Identity and contact details such as your name, email, phone and service address.
- Business details such as business name and ABN for business services.
- Service information such as your plan, equipment, order and support history.
- Technical information needed to provide and secure your service.
- [Insert any other categories, e.g. credit information, identity verification — only if collected.]
How we collect it
We collect information directly from you when you apply, create an account, contact us or use our services, and from third parties where needed to provide your service (for example, network wholesalers). [Review and complete.]
How we use it
- To assess applications and provide, maintain and support services.
- To communicate with you about your service, orders and support requests.
- To manage billing and accounts.
- To meet legal and regulatory obligations.
- To send marketing only where you have opted in; you can opt out at any time.
Disclosure
We may disclose information to service providers who help us deliver our services (such as network wholesalers, billing and IT providers), and where required or authorised by law. [List categories of recipients and any overseas disclosure, including countries.]
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. [Describe key safeguards.]
Access and correction
You can request access to or correction of your personal information by contacting us. Logged-in customers can update contact details in My Account.
Complaints and contact
If you have a privacy question or complaint, contact our Privacy Officer at [Insert contact details]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).
Last updated: [Insert date]