Knowledge baseSearch our knowledge base.Step-by-step articles written by our support team. Search help articlesSearch All topics Billing & accountUnderstanding your first billBusiness servicesUsing your business static IPGetting startedSetting up your modemMoving home checklistWhat does “typical evening speed” mean?TroubleshootingFixing slow Wi-FiWhat to do when your internet isn’t workingWi-Fi & equipmentUnderstanding your modem lightsFinding the best spot for your modemChanging your Wi-Fi name and password