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Moving home

Moving? Your internet’s coming too.

Tell us where and when, and we’ll check what’s available at your new place and arrange the move so you’re back online fast.

Start a move request

Moving-day tips

A little preparation means you won’t be left offline.

  • Pack the modem and power supply together
  • Find the connection point at your new home
  • Have a mobile hotspot ready for day one
  • Check our moving checklist
Moving checklist

How it works

Moving in four easy steps

  1. Tell us early

    Let us know your new address and moving date — ideally two weeks ahead.

  2. We check your new address

    We confirm the connection technology and the plans available.

  3. Choose your plan

    Keep your plan or upgrade if your new home supports faster speeds.

  4. Plug in and go

    Connect your modem at your new home using your setup guide.

FAQ

Frequently asked questions

I am moving house. Can I take my service with me?

In most cases, yes. Tell us your new address and moving date at least two weeks ahead and we will check availability and arrange the move to minimise downtime.

Can I change plans?

Yes. You can move to a faster or slower plan by submitting a request. Plan changes generally take effect from your next billing cycle.

Ready to move your service?

Start your request online — it takes two minutes.

Start a move request