Billing
Billing, made clear.
Understand your bill, update payments or ask us about a charge.
Send a billing enquiry
Helpful links
Experiencing financial difficulty? Contact us early — we will work with you on options.
FAQ
Billing questions
When will I be billed?
Your service is billed monthly in advance. Your first bill includes your first month and any one-off charges such as equipment purchased outright.
What if I am having trouble paying?
Please contact us early. We can talk through options such as payment arrangements. Our Financial Hardship Policy explains how we can help.
How do I update my payment details?
Payment details are managed in our billing system. Contact our billing team or use the billing link in My Account once billing is connected.