These terms apply to services provided by Eightport Network Solutions Pty Ltd ([Insert ABN]). Together with your plan’s Critical Information Summary and any business agreement, they form your agreement with us.
1. Your agreement
[Insert: formation of contract, application review, acceptance, cooling-off where applicable.]
2. Services and availability
[Insert: service availability subject to address qualification, connection technology, network wholesaler dependencies.]
3. Charges and billing
[Insert: billing in advance, payment terms, late fees (if any), disputes.]
4. Equipment
[Insert: purchased vs rented equipment, return obligations, BYO modem support.]
5. Speeds and performance
[Insert: speed information consistent with your published typical evening speeds and the Broadband speed information page.]
6. Your responsibilities
[Insert: acceptable use, security of your account and equipment, access for technicians.]
7. Suspension and cancellation
[Insert: cancellation notice periods, early termination (if any), suspension circumstances.]
8. Liability
[Insert: liability terms consistent with the Australian Consumer Law.]
9. Complaints
See our Complaints Handling Policy.
10. Changes to these terms
[Insert: how and when you will notify customers of changes.]
Last updated: [Insert date]