Complaints & feedback
We want to put things right.
If something has gone wrong, tell us. Every complaint is recorded and handled under our Complaints Handling Policy.
Make a complaint
How we handle complaints
We record it
You receive a reference number by email.We acknowledge and investigate
We contact you to understand the issue and outcome you want.We resolve and confirm
We explain what we will do and keep you updated.
Read our Complaints Handling Policy. If you are not satisfied with how we handle your complaint, the policy explains how to seek external review.
Feedback
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Compliments, ideas and suggestions help us improve.