We show a typical evening speed for each plan — the typical download speed customers on that plan can expect between 7pm and 11pm. This page explains how speeds work.
Maximum vs typical evening speed
Each speed tier has a maximum speed. The typical evening speed is what customers typically experience at the busiest time of day. [Describe how your typical evening speeds are measured or estimated.]
What can affect your speed
- Your connection technology (FTTP, FTTC, FTTN, FTTB, HFC, Fixed Wireless, Satellite).
- For FTTN/FTTB, the length and condition of copper lines.
- In-home wiring, modem placement and Wi-Fi interference.
- The number of devices using your connection.
- The performance of the website or service you are using.
If your speeds are lower than expected
Contact us. If your line cannot achieve the plan’s maximum speed, we will discuss options such as moving to a plan that better matches your line, in line with our obligations. [Review.]
Last updated: [Insert date]