If you are having difficulty paying your bill, please contact us as early as possible. We will work with you to understand your situation and discuss options.
Who can apply
[Insert eligibility.]
Options that may be available
- [Payment arrangements or extensions]
- [Moving to a more affordable plan]
- [Other assistance]
How to apply
Use our Billing enquiries form and choose “Payment arrangement / financial hardship”, or contact us on [Insert number].
Independent help
Free, independent financial counselling is available through the National Debt Helpline (ndh.org.au).
Last updated: [Insert date]