Help Centre
Answers, guides and how-tos.
Everything you need to set up, use and troubleshoot your Eightport service.
FAQ
Common questions
Can I get Eightport at my address?
Enter your address in the availability checker. We confirm the exact connection technology at your premises before connecting, and you will not be charged if we cannot provide the plan you chose.
Are there lock-in contracts?
Our home plans are month-to-month, so there is no lock-in contract. If you buy a modem outright and leave, you keep the modem. Check each plan’s Critical Information Summary for details.
What is “typical evening speed”?
It is the typical download speed customers on a plan can expect during the busy evening period, 7pm to 11pm. It is a more realistic guide than the maximum speed of the tier. Your own speed depends on your connection type, in-home setup and network conditions.
Which speed do I need?
As a guide: 25–50 Mbps suits browsing and HD streaming for one or two people; 100 Mbps suits busy households with several 4K streams and video calls; 500 Mbps and above suits large households, gamers, creators and anyone moving big files often.
Why can’t I choose the fastest plans?
The fastest tiers need a Fibre to the Premises (FTTP) or HFC connection. If your address uses another technology, the checker and our team will recommend the fastest plan your connection supports.
How long does it take to connect?
If your property already has an active connection, switching is usually quick. New connections or premises needing equipment or a technician take longer. We confirm your connection date once we have reviewed your application.
Still need help?
Submit a request and our support team will get back to you.