Your first bill can look different to later bills because it may include one-off charges.
- Monthly plan fee — billed in advance for the month ahead (at the promotional price if one applies).
- One-off charges — such as a modem bought outright or a setup fee shown when you applied.
- Part-month charges — if your service started part-way through a billing period.
If anything looks wrong, contact our billing team via the Billing enquiries page.